FREQUENTLY ASKED QUESTIONS
Q: Where are you operational?
A: We have 9 UK hubs: Cambridge, Brighton, London, Norwich, Southampton, Winchester, Glasgow and Edinburgh. We’re soon to be launching in Bristol. Here you can view a list of postcodes we deliver to in each city.
Q: Will you be starting up in my city soon?
A: We’re soon to launch a new hub in Bristol, and we’re on a mission to roll out Zedify into all major UK cities within the next 5 years.
Q: What size packages can you collect?
A: We get asked this a lot, and it’s fair to say that although cargo bikes are never going to be used to deliver fridges or wardrobes, you might be surprised about what they can cope with.
Our trikes can carry a maximum load of between 150 and 200kg, depending on the model. The container on our trikes is measured 1.27m X 1.54m X 0.84m.
Our cargo bikes have a smaller container which is 1.1m X 0.67m X 70m and they can carry up to 100kg total weight.
We can carry packages up to 20kg each.
Q: What kind of packages do you deliver and what services can you provide?
A: We deliver everything from vegboxes and flowers, to medical supplies, prescriptions, beer, home working equipment, professional documents, e-waste and batteries and clothing deliveries and returns, to name some examples. Our services are designed for both local and national deliveries:
We can help national online retailers with last mile deliveries within cities, where you need an urban delivery specialist and would like help on the sustainability of your logistics. We can also support you in consolidating your customer returns.
For local businesses, we'll get your goods delivered locally on a same-day service, or nationally through our carrier partners on a next-day service.
Q: Can I send my parcels with you to anywhere in the UK?
A: We’ve developed our own platform which means customers in all our hub locations can use Zedify for the first mile of their outbound national deliveries. You book with us, and we come and collect the goods from you using our zero emission fleet, then a national carrier will collect those items from our depot and send them on to their destination. Find out more about our ZEND service.
Q: Why do you use electric cargo bikes and trikes for my delivery?
A: Cargo bikes and trikes suit urban deliveries down to a T. This is for a number of reasons:
Cargo bikes can cut through congestion, which allows us to offer you flexible delivery options such as specific timeslots
They avoid delays from looking for parking spots because they can be unloaded right outside your delivery address
Cargo bikes and trikes emit zero emissions and contribute to better air quality and safer streets
They also make for healthier, happier delivery staff who are friendly and helpful as they carry out your delivery
Q: Why do you pay your staff the Living Wage?
A: All our staff are paid a real living wage and Zedify is an official Living Wage Foundation employer. Working as a delivery person at Zedify is fun and rewarding, but it’s also hard work! We think it’s really important that hard work is fairly rewarded. We know this is important to our customers, too.
Q: I enjoy cycling, can I apply to be a courier for Zedify?
A: We would love to hear from you about working at Zedify, but please do bear in mind that you’ll need to meet a set of criteria. We’re quite choosy about who we employ as couriers. That’s because it’s really important that we carry out our work safely, that we are friendly and helpful to our wonderful customers, and that we’re all passionate about the Zedify mission to transform our cities into better places for everyone. All our couriers also need to have a good working knowledge of their city. If that sounds like you, please do get in touch to request an application pack today.