OPERATIONS SUPERVISOR - LONDON

Zedify is shaking things up in the logistics sector by transforming the way first and last mile deliveries are done. Our unique system for consolidated, zero emission deliveries ensures consumers get their items how and when they want, and is helping to create healthier, more liveable cities.

We’re looking for a supervisor to support our wonderful team of riders on a day-to-day basis so that we continue to provide a first-class service to our customers based on good communication and operational excellence.  This is a varied role that would suit a very organised person who is keen to make an impact on helping to create London as a truly liveable city. You’ll play a key role in ensuring the smooth growth of Zedify at one of our busiest cargo bike hubs.

Main duties & responsibilities

 

Operations

  • Assist riders in organising routes and supporting them with deliveries in progress. Communicate with them in a timely and efficient manner.

  • Ensure riders adhere to H&S guidelines.

  • Ensure training records are up to date, and refreshers are done when required.

  • Support recruitment and on boarding of new staff

  • Assist in creating the rota of the rider’s working times and routes.

  • Ensure online systems are updated including our delivery software

  • Support the Operations Manager with keeping the facilities clean, safe and tidy.

  • Troubleshoot issues that might have occurred with previous deliveries and liaising with customers.

  • Coordinate mechanics and riders to find solutions for any mechanical issues

  • Be a responsible key holder and ensure start and/or end of day checks are carried out according to defined processes.

 

Customers

  • Be a key point of contact for questions and orders.

  • Interact with customers in a polite and appropriate manner.

  • Inform customers of any unexpected service changes.

  • Work with the Manger to develop customer relationships and opportunities (advertising).

 

Other

  • Support with account management and sales objectives, to ensure consistent growth.

  • Act as an emergency rider as needed

About Zedify

Zedify works by utilising depots on the edge of urban areas that act as a gateway for small items coming in and out of the area. We re-mode to large electric cargo trikes ensuring we are faster and more agile and can hit the narrow time windows consumers are demanding. By consolidating deliveries going to the same area, we are more efficient. 

Zedify was established in 2018 and is a licenced network of independent zero emission delivery operators with a unified brand, business system and shared technology platform. In the past year, we delivered over 600,000 items out of our 10 UK hubs. We have an ambition to become a certified B Corp.

Skills, knowledge, experience and personal qualities
  • An ability to work within a team.

  • Someone that can follow instructions with a level of independence.

  • Friendly and personable with customers.

  • Ability to remain calm whilst delegating tasks to riders.

  • Excellent organisation skills.

  • Must be able to meet the physical demands of the position.

  • Good knowledge of basic computer products particularly spreadsheets

  • Experience in the logistics sector a plus

  • An enthusiasm for bikes!

 

The highest ethical standards are required at all times. All dealings and disclosures with customers, riders and others must be consistent, open and trustworthy.

What it offers

Come and join a small but growing team with a mission to help make our cities healthier and more liveable.

You'll get early responsibility and the work you will do will immediately make a difference. We’re a fast growing start up and there will be plenty of opportunities to progress

 

Salary range £23-28k DOE.


The job holder will report to the Operations Manager.