Case Study - Jarrold | Zedify
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Case Study


calendarOctober 1st, 2021
personHarriet Hird
clock1 minute read

Who are Jarrold?

Jarrold are a family run department store in Norwich. Established in 1770, they one of the oldest businesses in the city and the flagship store is a local landmark. Jarrold has an online shop and offers its clients a ship-from-store service.

What did they need?

During the pandemic, online deliveries were on the rise and Jarrold needed extra capacity to fulfill their local customer orders with home deliveries. As a retailer committed to sustainability, having a delivery provider that uses zero emissions is highly valuable.

  • We brought in Zedify for local deliveries when the pandemic hit and the feedback from our customers has been brilliant, they love the fact that we are delivering in as green a way as possible.

    Neil Park, Jarrold

How does Zedify help?

We use our fleet of cargo bikes to offer a next day delivery service for online orders going out to addresses across Norwich. Our smart technology platform allows Jarrold logistics teams to easily upload delivery information and receive tracking updates.

What are the results?

With great customer feedback about the service experience and the green benefits it brings, Zedify is helping Jarrold create a fantastic delivery experience. We have delivered 2,650 packages for Jarrold in the last 12 months which equates to 538kg annual CO2 savings and 265 Living Wage rider hours.

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Thanks for your interest in using Zedify. At the moment, we‘re just for businesses and can’t deliver one-off parcels for individuals. Sorry about that.

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