The impact of parcel delivery services on UK retail success | Zedify
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calendarFebruary 26th, 2024
personHarriet Hird
clock1 minute read
Impact Report


Welcome to the latest report from Zedify, with research conducted by Opinion Matters with over 250 logistics decision makers at large, UK-based online retailers. Understand how other retail leaders are responding to the latest trends, challenges and opportunities in parcel delivery and sustainability.

The last mile is rife with inefficiency, high costs, and frustrations for end customers.

It’s not all bad news, though. The current state of play provides an opportunity for retailers to differentiate themselves and break the mould. Brands are looking to engage in more sustainable business practices with a focus on delivery, because being sustainable is not just good for the planet, it’s good for customer retention and happiness… which translates to growth.


  • How parcel delivery affects customer retention
  • What brands think about deliveries and greenwashing
  • How many brands are planning to or have already launched deliveries by cargo bike
  • The big topics keeping your logistics peers awake at night

Thanks for your interest in using Zedify. At the moment, we‘re just for businesses and can’t deliver one-off parcels for individuals. Sorry about that.

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Want to take action to receive more of your online orders by cargo bike? You can help fight the good fight by letting your favourite stores and brands know what you think!